Política de reembolso

Thank you for choosing Tigers & Tokki Creations for your handmade jewelry purchase. We take great pride in creating high-quality pieces that you will cherish. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below for more information.

1. Returns and Exchanges:

We gladly accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Eligibility for Returns and Exchanges:

Please note the following conditions for returns and exchanges:

• Customized or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.
• Earrings, for hygiene reasons, are non-returnable.

3. Process for Returns and Exchanges:

To initiate a return or exchange, please follow these steps:

a. Contact our customer support team at Info@tigersandtokkicreations.com within 30 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos. b. Our customer support team will guide you through the return or exchange process and provide you with a return authorization.

4. Shipping the Item Back:

Once you receive the return authorization, please follow these steps:

a. Pack the item securely in its original packaging or a well-padded envelope to prevent damage during transit. b. Include a copy of your original receipt or order confirmation. c. Ship the item to the address provided by our customer support team. We recommend using a trackable shipping method and purchasing shipping insurance to ensure your item's safe return.

5. Refunds:

Upon receiving and inspecting the returned item, we will process your refund. Please allow 2-3 business days for the refund to be credited to your original payment method. Shipping costs are non-refundable.

6. Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 30 days of receiving your order. We will work with you to resolve the issue promptly, which may include a refund or replacement.

7. Late or Missing Refunds:

If you haven't received your refund after the specified processing time, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you still have not received your refund, please contact us at Info@tigersandtokkicreations.com.

8. Contact Us:

If you have any further questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer support team at Info@tigersandtokkicreations.com. We are here to assist you and ensure that you have a positive experience with Tigers & Tokki Creations handmade jewelry.

Please retain a copy of this refund and return policy for your reference.

Sincerely,

The Tigers & Tokki

Last updated: 8/9/23