1. Returns and Exchanges:
We gladly accept returns and exchanges on most, but not all items, within 14 days of the delivery date specified by the shipping provider.
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Eligibility for Returns and Exchanges:
Please note the following conditions for returns and exchanges:
- Customized or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.
- Please reach out to us Info@Tigersandtokkicreations.com and we're happy to work with you.
3. Process for Returns and Exchanges:
To initiate a return or exchange, please follow these steps:
a. Contact us at: Info@Tigersandtokkicreations.com within 14 days of receiving your order.
b. Provide your order number, a description of the issue, and any relevant photos.
4. Shipping the Item Back:
Once you receive the return authorization, please follow these steps:
a. Pack the item securely in its original packaging or a well-padded envelope to prevent damage during transit.
b. Include a copy of your original receipt or order confirmation.
c. Ship the item to the address provided by our customer support team. We recommend using a trackable shipping method and purchasing shipping insurance to ensure your item's safe return.
**All items must be shipped back to us within 7 days from the day we are contacted regarding the return or exchange.
5. Refunds:
Upon receiving and inspecting the returned item, we will process your refund. Please allow 7-10 business days for the refund to be credited to your original payment method.
**Shipping costs are non-refundable.
6. Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 14 days of your delivery date as specified by the shipping provided.
We will work with you to resolve the issue promptly, which may include a refund or replacement.
7. Late or Missing Refunds:
If you haven't received your refund after the specified processing time, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
If you still have not received your refund, please contact us at Info@Tigersandtokkicreations.com.
8. Contact Us:
If you have any further questions or concerns regarding our refund and return policy, please don't hesitate to contact us at: Info@Tigersandtokkicreations.com.
We are here to assist you in any way that we can, and hope that you have a magical experience with Tigers and Tokki Creations.
**Please retain a copy of this refund and return policy for your reference.